Thank you for your prompt response to my faxed inquiry this morning. Had I known you people are good for second-hand spares I would have made you my first port of call because: Your response to inquiries is always prompt Your service for new parts I’ve bought in the past has been impeccable. Your quoted price for the second-hand parts was considerably less than the price I naively accepted(and less that another price that came again after yours as well.) I am sorry to have wasted your time and phone call. You’re first on the list next time.

Dear MM Once again I would like to thank you for your service. I ordered some parts online on Sunday night and received the parts on Tuesday. Perth to Townsville (about as far as you can get and still be in Australia) in less than 48 hours! Thanks again.